🔢 Unified numbers

9200 one number for all your branches

Your 9200 unified number — connected to a cloud PBX that understands your calls

A unified number gives your company one identity across Saudi Arabia. Atheer operates it: a professional auto-attendant, routing across departments and branches, waiting queues, full recording, and reports that reveal every inbound call.

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🇸🇦 National number, every city 🔀 Routed to departments & branches 🎙️ Full recording & reports 📱 Answer from the app or a desk phone

💡 Why a unified number

One number the customer remembers — instead of one per branch

Multiple numbers confuse customers and scatter calls between branches. A unified number makes reaching you a single step, and gives your company a national presence regardless of where your offices are.

🏛️

A stronger corporate identity

A short national number on your website, ads and invoices creates an instantly professional impression.

🗺️

One number for every city

Customers dial the same number from any region, and you route the call to the nearest or most suitable branch.

📈

Accurate marketing measurement

Every inbound call is logged with its time, source and outcome, so you know which campaign truly generates calls.

🔒

Continuity that holds

Moving offices or changing teams does not change your number — it stays, and routing is adjusted from the dashboard.

🔀 What happens after the call lands

The unified number receives — the PBX decides where the call goes

A number without a smart PBX is just a bell. With Atheer, every call follows a path you design: auto-attendant, working hours, a queue, a branch — or the AI receptionist after hours.

✓ A professional auto-attendant guiding callers to the right department
✓ Working-hours and holiday rules with a dedicated after-hours path
✓ Waiting queues with hold music and custom announcements
✓ Failover to mobile or the app when needed, without losing a call

Inbound call path

📞 9200 XXX XXX

Inbound call on your unified number

↓

🤖 Auto-attendant / AI receptionist

↓

🏢 Riyadh branch

🎯 Sales queue

🛠️ Support

↓

📊 Call recorded + fully reported

⚙️ Connection steps

From a static unified number to a complete communications system

Subscribe to Atheer

Choose the plan that fits your headcount; your company PBX is activated within 24 hours.

Prepare the number details

If you already have a unified number, we take the SIP trunk details from its provider. If not, we guide you through obtaining one.

We configure the routes

We set up the inbound route, auto-attendant, working hours, queues and branches exactly as you need them.

We test, then go live

Real test calls with you on every path; once you approve, the number moves into live operation.

✨ What Atheer adds to your number

Capabilities working from day one

🤖

Multi-level IVR

Arabic and English voice menus that route the caller to the right department from the first second.

🎯

Queues and smart distribution

Distribute calls to agents with multiple ring strategies, hold music and custom announcements.

🎙️

Call recording

Secure recording and archiving for quality, training and dispute resolution.

📊

Detailed reports

Call volumes, answered and missed, wait times and per-agent performance — with Excel export.

🕐

Working hours & holidays

A different path during hours, after hours and on public holidays — automatic, with no daily intervention.

📱

Answer from anywhere

Your team answers unified-number calls from the mobile app, the desktop app, or a desk phone.

❓ Frequently asked questions

Unified number questions

What is a 9200 unified number?

It is a national short number starting with 9200 that your customers anywhere in Saudi Arabia use to reach your company, instead of a different number per branch. The number itself is issued by a licensed operator, and Atheer operates it — receiving its calls and routing them intelligently across departments and branches.

How do I connect my unified number to the Atheer PBX?

The connection is made over a SIP trunk from your number provider into your company's Atheer PBX. We take the trunk details from you, configure the inbound and outbound routes, then test calls with you before going live.

Do I need hardware to connect the number?

Your staff need no hardware — the Atheer app on mobile or desktop is enough, and desk phones are optional. Connecting the lines requires a one-time gateway purchase depending on type: a SIP-trunk gateway for unified numbers, an FXO gateway for analog landlines — or instead of buying, you can subscribe to our monthly SIM-hosting service.

Do I keep my current number?

Yes. Atheer does not replace your number — it operates it. Your unified, landline and mobile numbers can all connect to the same PBX, and their calls appear in the same reports.

Can calls be distributed across several branches?

Yes. Calls can be routed by the caller's choice in the auto-attendant, by working hours, or distributed to a queue containing agents from different branches — and those branches need not be in the same city.

How long does activation take?

Your Atheer account is activated within 24 hours of subscribing. The unified-number connection depends on receiving the SIP trunk details from your number provider; once we have them, configuration and testing are usually completed the same day.