One-time, paid on subscription · Non-refundable
- ✓Extensions for your staff — adjust the count with the +/− control
- ✓Auto attendant that routes every caller to the right department
- ✓Call queue to manage call volume smoothly
- ✓Call recording for quality (30-day retention)
- ✓Web and mobile app for your team
- ✓Call reports + fast support
- ✓Your data is hosted inside Saudi Arabia — servers, recordings and database in Riyadh
One-time, paid on subscription · Non-refundable
- ✓Everything in Starter — with greater capacity
- ✓Live wallboard for real-time team performance
- ✓Agent monitoring, scoring, and pause reasons
- ✓CRM integration + customer messaging
- ✓Call flow designer — build smart call routing flows
- ✓Higher capacity for concurrent calls and queues
- ✓Integrations + Microsoft 365 + priority support
- ✓Post-call satisfaction survey — by phone with a 1-5 keypress
- ✓Call transcription, summaries and reason tagging — a separate subscription inside your control panel, from 113 SAR/month
- ✓Your data is hosted inside Saudi Arabia — servers, recordings and database in Riyadh
One-time, paid on subscription · Non-refundable
- ✓Outbound call center + automated campaigns — Enterprise exclusive
- ✓Everything in Business + group video calls
- ✓High capacity for concurrent calls and queues
- ✓Advanced reports and a custom report builder
- ✓Hotel module + help desk
- ✓Automatic device provisioning + custom domain
- ✓Full one-year recording retention + 24/7 support
- ✓250 AI minutes or 100 AI calls per month — whichever comes first; expandable with extra credit
- ✓AI auto-reply on WhatsApp — the same AI receptionist that answers your phone also answers WhatsApp messages, and hands over to a live agent when needed
- ✓Unified customer view — every call, recording, message and appointment for one customer in one place, recognised whether they contact you in local or international format
- ✓Deep CRM link — every call is logged automatically into the customers record inside your own system (Odoo, Zoho, HubSpot, Bitrix24), and their record appears to the agent the moment the phone rings
- ✓Post-call satisfaction survey over WhatsApp — sent after hang-up, so the caller is never held on the line
- ✓Call transcription, summaries and reason tagging — a separate subscription inside your control panel, from 113 SAR/month
- ✓Your data is hosted inside Saudi Arabia — servers, recordings and database in Riyadh
Set within your custom quote
- ✓Negotiable limits and resources
- ✓All features fully enabled
- ✓Custom API integrations
- ✓Dedicated account manager + custom SLA
- ✓Support and onboarding as agreed
Need a gateway? Here is the full price — before you order
Cloud SIP trunk from your operator? You need no gateway at allSAR 0
We connect it directly over the internet — no device, no shipping, no installation and no extra cost. This is our recommended option, and it goes live within hours.
| Gateway | Qty | Price | Bank transfer — 5% off | Or split it | |
|---|---|---|---|---|---|
| FXO gateway — 4 ports up to 4 PSTN lines | 1,671.33 | 1,587.76 SAR | 417.83 SAR× 4 payments · interest-free |
Instalments up to SAR 3,000 | |
| FXO gateway — 8 ports up to 8 PSTN lines | 2,300.00 | 2,185.00 SAR | 575.00 SAR× 4 payments · interest-free |
Instalments up to SAR 3,000 | |
| SIM gateway — 2 SIMs 3G 2 mobile SIMs | 2,254.00 | 2,141.30 SAR | 563.50 SAR× 4 payments · interest-free |
Instalments up to SAR 3,000 | |
| SIM gateway — 2 SIMs 4G 2 mobile SIMs · LTE | 2,748.50 | 2,611.08 SAR | 687.13 SAR× 4 payments · interest-free |
Instalments up to SAR 3,000 | |
| SIM gateway — 4 SIMs 4G 4 mobile SIMs · LTE | 5,136.67 | 4,879.84 SAR | 1,284.17 SAR× 4 payments · interest-free |
Instalments up to SAR 3,000 | |
| SIP trunk gateway a link that requires a device | 7,502.22 | 7,127.11 SAR | 1,875.56 SAR× 4 payments · interest-free |
Instalments up to SAR 3,000 |
• Splitting via tabby is 4 interest-free payments with no extra fees for you, up to SAR 3,000 per order, subject to Tabby's approval and limits. Above that, pay by bank transfer with 5% off or split the order.
• The device becomes yours once paid, and your monthly or annual subscription stays separate, exactly as you choose.
• You can order up to 10 units per order. For a larger quantity contact us and we will prepare a quotation covering supply and staged installation.
• Two-year manufacturer warranty against manufacturing defects · the technician visit is scheduled within 3 to 6 business days of payment confirmation · no returns once installed and operational — full sale terms.
Complete your order
·
Works with your phones — automatic provisioning
Connect a Fanvil or Yealink phone and it auto-configures to your Atheer PBX — no complex manual setup, with every plan.
AI-powered appointment booking agent — with a Saudi voice
The Atheer voice agent answers your customers around the clock, understands the request, books and reschedules appointments, integrates with clinic and visit systems, and hands off important cases to a live agent — ideal for clinics, medical centers, and any business that never wants to miss a customer.
- Natural Saudi voice, available 24/7
- Automatic appointment booking and rescheduling
- Integration with clinic/visit systems (per integration)
- Answers frequently asked questions
- Escalates important cases to a live agent
- Written summary after every call
✅ Secure payment via Paymob, licensed by SAMA · ✅ Cancel anytime · ✅ No hidden fees · ✅ Upgrade between plans anytime
Expand your plan as you need
Need more resources? Any plan can be expanded with extra add-ons or advanced services — contact us to tailor and price them to your usage.
Extra recording storage
Add recording storage any time — every 5 GB = SAR 21.08/month. The space is added to your account automatically after payment.
SIM Hosting
Host your own SIM cards inside Atheer's infrastructure and manage their calls from the platform — SAR 125/month per SIM (VAT included). Pick the number of SIMs inside any plan above, or leave it at 0 to keep it off.
⚠️ Special-terms service: requires accepting the SIM Hosting Agreement and providing proof of number ownership. An Ibtikar representative collects and activates the SIMs. The SIM stays yours — see exactly what Atheer’s role is.
Request the service →AI call credit
Enterprise includes 250 minutes or 100 AI calls per month — whichever comes first. Choose extra credit with the +/− control — each package = 250 minutes or 100 calls for SAR 200.
Extra extensions / users
Exceeded your plan's user count? Add extra extensions beyond the plan limit without a full upgrade.
Request pricing →Extra storage
Expand your call recording storage and retention period beyond your current plan limit.
Request pricing →Extra channels (concurrent calls)
Expand concurrent call capacity beyond what's included in your plan (≈40% of your extensions). Extra channel price per month: Starter 25 · Business 22 · Enterprise 20 SAR.
Request add-on →Your company subdomain
A login link under your company name (yourcompany.ibtikar.com.sa) for a unified, professional identity for your team.
Request activation →Auto Dialer
Automated outbound calling campaigns for sales, collections, and surveys.
✓ Included in Business & EnterpriseCall Flow Designer
Build advanced call flows with drag-and-drop — no coding required.
✓ Included in Business & EnterpriseKeep your lines, your numbers and your operator — and add Atheer on top
Atheer is a software platform for managing business communications — not a telecom operator. We don't sell you a number, a line, or minutes: we make what you already own smarter. Your numbers stay yours, your contract with your operator stays untouched, and Atheer runs the whole calling experience on top. No number porting, no lock-in.
What we don't provide
Ibtikar does not provide landlines or unified numbers, and does not sell, resell, or lease phone numbers or call minutes. Those come from your own licensed telecom operator.
What the system supports
Atheer integrates with your existing landlines and unified numbers from your operator so they run inside the system: routing, IVR, queues, recording and reports — on the very number your customers already know.
What we do offer
Programmatic SIM operation: your own SIM, registered in your name, hosted and operated inside Atheer's infrastructure so it works with the system — ownership and regulatory responsibility remain entirely yours. Read the agreement.
Scope of role & rights: Ibtikar Smart Solutions for Information Technology and the Atheer platform provide only the software and technical infrastructure to manage the customer's communications and to connect the lines, numbers and SIMs the customer owns. Ibtikar is not a telecom service provider, and use of the platform creates no contractual relationship between Ibtikar and the customer's telecom operator. All legal, regulatory and contractual obligations relating to the lines, numbers and SIMs remain solely with the customer, under the laws of the Kingdom of Saudi Arabia and the instructions of the Communications, Space & Technology Commission (CST). All trademarks and trade names mentioned belong to their respective owners. © Ibtikar Smart Solutions for Information Technology — All rights reserved.
📶 SIM Hosting Service Agreement — Atheer Platform
Activating the SIM Hosting service constitutes the customer's express and final acceptance of all the following terms and conditions:
This agreement is made between the customer and Ibtikar Smart Solutions for Information Technology (CR 1009163455, VAT 312739595800003), Riyadh, Kingdom of Saudi Arabia, operator of the Atheer platform (hereinafter "Ibtikar").
1. Ownership of SIMs and lines
The customer confirms that all SIM cards, phone numbers, and subscriptions used with Atheer are wholly owned by them and lawfully registered in their name or their establishment's name, and that they alone bear all related legal and regulatory responsibility.
2. Licensing responsibility
The customer alone is responsible for complying with all regulations and instructions issued by the Communications, Space & Technology Commission (CST) or any other regulator, and for verifying that using the SIMs in gateways or any connected devices complies with the telecom operator's terms.
3. Atheer's role
Atheer solely provides software and technical infrastructure to host and connect the customer's own SIMs and manage communications. It is not a telecom service provider, and does not sell, resell, lease, or assign phone numbers, call minutes, or call-transit services.
4. Responsibility for use
The customer bears full responsibility for all calls, messages, and data sent or received over their SIMs, whether made directly or through the Atheer platform.
5. Lawful use
The customer undertakes not to use the service in any activity that violates laws, regulations, or third-party rights, including but not limited to:
- Unsolicited calls or messages (spam).
- Fraud or impersonation.
- Marketing that violates regulations.
- Automated calls that violate regulations.
- Any use that breaches the telecom operator's terms.
6. Indemnity and disclaimer
The customer agrees to indemnify Ibtikar Smart Solutions for Information Technology and the Atheer platform against any claims, fines, penalties, damages, losses, costs, or legal fees arising from the customer's use of the service or their breach of regulations or of the telecom operator's terms.
7. Right of immediate suspension
Atheer may, without prior notice, suspend or terminate the service temporarily or permanently upon suspicion of unlawful use, upon request of a competent government authority or the telecom operator, or where security or legal risks exist.
8. Cooperation with authorities
The customer agrees that Atheer will cooperate with competent judicial or regulatory authorities whenever required by applicable law, including providing records or data that must be disclosed by law.
9. Usage records
The customer agrees that Atheer will retain the technical records needed to operate the service and to meet security and regulatory requirements, in accordance with applicable law and the platform's privacy policy.
10. No transfer of liability
Hosting a SIM inside Atheer's infrastructure does not transfer any legal, regulatory, or contractual liability from the customer to Atheer; all obligations relating to the SIM and its use remain solely with the customer.
11. Acceptance of risk
The customer confirms they have read and understood this agreement, bear full responsibility for using their SIMs and lines through Atheer, and accept the service entirely at their own risk.
12. Precedence of law
Where any use conflicts with the law or with CST or telecom-operator instructions, the applicable laws and instructions prevail, and the customer must immediately cease the non-compliant use with no liability on Atheer.
13. Electronic consent
Clicking "I accept the terms and conditions" or activating the SIM Hosting service constitutes a legally binding electronic consent with the same force as a written signature under the laws of the Kingdom of Saudi Arabia.
Mandatory pre-activation requirements
- ✔ Confirm you are the lawful owner of all SIMs.
- ✔ Provide an image or document proving ownership of the numbers, or the establishment's authorisation (if registered to a company) — it can be uploaded electronically at checkout; the documents reach Ibtikar by email and are stored in the customer's file.
- ✔ Confirm the use complies with your contract with the telecom operator.
- ✔ Accept that any fines or legal claims are your responsibility.
- ✔ Accept that Atheer is not a telecom provider but a technical platform for managing communications.
SIM collection and activation
An Ibtikar (Atheer service) representative is dispatched to collect the SIMs and activate them for the customer on the Atheer platform.
Compare and choose what fits you
| Feature | Starter | Business | Enterprise | Custom |
|---|---|---|---|---|
| Limits & resources | ||||
| Users / extensions | 5 | 10 | 20 | Flexible |
| Concurrent calls (≈40% of extensions) | 2 | 4 | 8 | Flexible |
| Call queues | 2 | 8 | 50 | Flexible |
| Auto attendant (IVR) | 2 | 8 | 50 | Flexible |
| Storage | 5GB | 15GB | 25GB | Flexible |
| Contacts synced from your CRM | 10,000 | 50,000 | 200,000 | Flexible |
| Recording retention | 30 days | 90 days | 365 days | Flexible |
| AI call minutes | — | — | 250 / mo | Flexible |
| External connectivity (trunks) | ||||
| SIP trunks (over the internet) Cloud trunk from your operator? No gateway and no extra cost · a connection that does require a gateway has a one-off device cost — full prices here. | ✓ Supported | ✓ Supported | ✓ Supported | ✓ Supported |
| PSTN landlines Connected via an FXO gateway — one-off, shipping and installation included, not part of the subscription · see prices and buy by bank transfer or in instalments. | ✓ Supported | ✓ Supported | ✓ Supported | ✓ Supported |
| GSM mobile SIMs | ✓ Supported | ✓ Supported | ✓ Supported | ✓ Supported |
| Features & modules | ||||
| Core PBX + auto attendant | ✓ | ✓ | ✓ | ✓ |
| Call recording | ✓ | ✓ | ✓ | ✓ |
| Reports + contacts | ✓ | ✓ | ✓ | ✓ |
| Post-call satisfaction survey (press 1-5) | — | ✓ | ✓ | ✓ |
| Security & permissions | ✓ | ✓ | ✓ | ✓ |
| CRM | — | ✓ | ✓ | ✓ |
| Automatic call logging into your own CRM (Odoo · Zoho · HubSpot · Bitrix24) | — | ✓ | ✓ | ✓ |
| Customer CRM record shown on the call | — | ✓ | ✓ | ✓ |
| Sync your CRM contacts into the Atheer directory | — | ✓ | ✓ | ✓ |
| Call flow designer | — | ✓ | ✓ | ✓ |
| Outbound dialing | — | — | ✓ | ✓ |
| Automated outbound campaigns | — | — | ✓ | ✓ |
| SMS over your own SIM gateway — send and receive from the console and the Atheer app | — | ✓ | ✓ | ✓ |
| Instagram & Messenger — one shared inbox alongside your other channels | — | ✓ | ✓ | ✓ |
| Wallboard | — | ✓ | ✓ | ✓ |
| WhatsApp Business API integration | — | — | ✓ | ✓ |
| AI auto-reply on WhatsApp | — | — | ✓ | ✓ |
| Unified customer view (calls + WhatsApp + appointments) | — | — | ✓ | ✓ |
| Post-call satisfaction survey over WhatsApp | — | — | ✓ | ✓ |
| Call transcription, summaries & categories — purchased inside the customer control panel, from 113 SAR/month | — | Paid add-on | Paid add-on | Paid add-on |
| Integrations + Microsoft 365 | — | ✓ | ✓ | ✓ |
| App store | — | ✓ | ✓ | ✓ |
| Artificial intelligence | — | — | ✓ | ✓ |
| Help desk (Helpdesk) | — | — | ✓ | ✓ |
| Hotel module | — | — | ✓ | ✓ |
| Automatic device provisioning | — | — | ✓ | ✓ |
| Custom report builder | — | ✓ | ✓ | ✓ |
| Advanced system tools | — | — | ✓ | ✓ |
| Group video calls | — | — | ✓ | ✓ |
Pay with confidence
Licensed gateway
Payments are processed through Paymob, licensed by the Saudi Central Bank (SAMA).
Your data is encrypted
We never store your card details on our servers — they're entered directly into the secure payment gateway.
Automatic activation
Your company account is created automatically after payment confirmation, and your login link arrives within 24 hours.
Full flexibility
Cancel anytime with no penalties, and upgrade or downgrade between plans as you grow.
Questions about subscriptions
Subscribe now and start within 24 hours
No long contracts, no hidden fees, no PBX box at your premises. Just an all-inclusive subscription and a professional cloud PBX for your business.