Professional tools to manage agents, monitor performance, and elevate the customer experience. Everything runs in your browser — no hardware, no servers.
A live monitoring screen that gives supervisors full visibility into everything happening in the call center, moment by moment. Display it on a big screen in the operations room or view it from any device.
Get a clear picture of every agent's performance in the call center. Know who delivers the most, who needs coaching, and when peak times hit — all through precise, visual reports.
Automatic recording of every inbound and outbound call. A complete, searchable, filterable archive. Listen to any call from the dashboard anytime — ideal for training and quality assurance.
Comprehensive reports for every service queue: total inbound calls, answered vs. abandoned, average wait time, SLA attainment, and peak times across the day and week.
The core KPIs every call center manager needs to make decisions grounded in real data.
Whether you run a technical support, sales, or customer service team — Atheer has you covered.
Every call center tool is available from day one. No hardware, no servers. Your team is up and running within 24 hours of signing up.