Privacy Policy

1. Introduction

This Privacy Policy explains how the Atheer cloud PBX and call centre platform handles the data you provide to us, and the data generated while you use the Service. We are committed to protecting your privacy and to processing your data fairly, transparently and securely.

By using the Atheer website or subscribing to any of our plans, you agree to the practices described in this Policy. If you use the Service on behalf of your organisation, you represent that you are authorised to accept this Policy on its behalf.

2. Data we collect

We collect the minimum data necessary to run the Service effectively:

• Account data: company name, account administrator name, email address and mobile number — provided when you subscribe or request contact.
• Usage data: sign-in records, the settings you choose, and the number of users, extensions and queues within your plan.
• Call detail records (CDR): the parties’ numbers, the time, duration and disposition of the call — for billing, reporting and service quality.
• Technical data: basic information sent by your browser or SIP device to establish the session, used for operational and security purposes only.

We never ask you to enter your card details on our website, and we never store card numbers (see Payment and billing).

3. How we use your data

• To create your account, activate your PBX and deliver the Service.
• To issue invoices and manage your subscription and payments.
• To present the reports and statistics for your organisation’s calls.
• To provide technical support and answer your enquiries.
• To improve the platform’s performance and security and to detect unlawful use.
• To send essential operational notices about your account or service.

4. Call data and recordings

Recordings of calls made through your PBX belong to your organisation and remain your property. We store them securely on your behalf for the retention period set by your plan, and we access their content only when you request technical support, and only to the extent needed to resolve the issue.

You are responsible for notifying callers that the call may be recorded where required, and for using recordings in compliance with the laws in force in the Kingdom of Saudi Arabia.

5. Payment and billing

Payments are processed through Paymob, a payment gateway licensed by the Saudi Central Bank (SAMA). Card details are entered directly on the provider’s secure payment page; they never pass through Atheer’s servers and are never stored by us. We retain only the invoice record (plan, amount, date and payment status) for accounting and support.

6. Data sharing

We do not sell or rent your data to anyone. We may share a minimum of data only with:

• Trusted service providers who help us operate the Service (such as the payment gateway and the telephony connectivity provider), and only to the extent needed to perform their task.
• Competent authorities where a legal or judicial obligation requires it.

All our service providers are bound to process the data confidentially and only for the specified purpose.

7. Data protection

• Encrypted transport over HTTPS between your browser and our servers.
• Each organisation’s data isolated in its own environment, reachable by no one else.
• Passwords stored in an irreversible hashed form.
• Multi-level permissions that determine who sees what inside your organisation’s account.
• Regular backups to protect your data against loss.

Although we take appropriate protective measures, no method of electronic transmission or storage can be 100% secure, and we work continuously to strengthen our security practices.

8. Data retention

We retain your data for the duration of your active subscription, and thereafter for the period required to meet our legal and accounting obligations. Call recordings are subject to the retention period set by your plan. Once the data is no longer needed, it is securely deleted or anonymised.

9. Cookies

Our website uses essential cookies needed to run your session and remember your preferences. We do not rely on advertising trackers. You can control cookies from your browser settings, noting that disabling some of them may affect how parts of the site work.

10. Your rights

• To access the data we hold about you.
• To request correction of any inaccurate data.
• To request erasure of your data, to the extent the law permits.
• To object to particular processing, or withdraw your consent where that is possible.

To exercise any of these rights, contact us through the channels below and we will respond within a reasonable period.

11. Changes to this policy

We may update this Privacy Policy from time to time to keep pace with developments in our Service or with legal requirements. We will publish the updated version on this page and update the “Last updated” date; the change takes effect from the date of publication.

12. Contact us

For any question about privacy or your data, we would be glad to hear from you:

• Through our contact page on the website.
• On WhatsApp: +966 54 310 2345