| Limits & resources |
| Users / extensions | 5 | 10 | 20 | Flexible |
| Concurrent calls | 40% of your extensions — min 2 | 40% of your extensions — min 4 | 40% of your extensions — min 8 | Flexible |
| Call queues | — | 8 | 50 | Flexible |
| Auto attendant (IVR) | 2 | 8 | 50 | Flexible |
| Ring groups | 2 | 8 | 50 | Flexible |
| Conference rooms | 1 | 5 | 25 | Flexible |
| Trunks | 1 | 4 | 20 | Flexible |
| Storage | 5GB | 15GB | 25GB | Flexible |
| Contacts synced from your CRM | — | 50,000 | 200,000 | Flexible |
| Estimated recording capacity (3-min average call) | ≈ 1,800 calls | ≈ 5,400 calls | ≈ 9,000 calls | Flexible |
| AI call minutes | SAR 401.35 / 500 min | SAR 401.35 / 500 min | 500 / mo — unused minutes roll over | Flexible |
| Included transcription minutes | — bought separately | 1,000 / mo · rolls over | 2,000 / mo · rolls over | Flexible |
| Extra transcription minute | — | 5 halalas | 5 halalas | Flexible |
| External connectivity (trunks) |
SIP trunks (over the internet) Cloud trunk from a provider such as GO? No gateway and no extra cost, and we connect it to Atheer for you · a connection that does require a gateway has a one-off device cost — full prices here. | ✓ Supported | ✓ Supported | ✓ Supported | ✓ Supported |
PSTN landlines Connected via a landline gateway (fixed line) — one-off, shipping and installation included, not part of the subscription · see prices and buy by bank transfer or in instalments. | ✓ Supported | ✓ Supported | ✓ Supported | ✓ Supported |
| GSM mobile SIMs | ✓ Supported | ✓ Supported | ✓ Supported | ✓ Supported |
| Features & modules |
| Core PBX + auto attendant | ✓ | ✓ | ✓ | ✓ |
| Call recording | ✓ | ✓ | ✓ | ✓ |
| CDR report (call log) + contacts | ✓ | ✓ | ✓ | ✓ |
| Post-call satisfaction survey (press 1-5) | ✕ | ✓ | ✓ | ✓ |
| Security & permissions | ✓ | ✓ | ✓ | ✓ |
| CRM | ✕ | ✓ | ✓ | ✓ |
| Automatic call logging into your own CRM (Odoo · Zoho · HubSpot · Bitrix24) | ✕ | ✓ | ✓ | ✓ |
| Customer CRM record shown on the call | ✕ | ✓ | ✓ | ✓ |
| Sync your CRM contacts into the Atheer directory | ✕ | ✓ | ✓ | ✓ |
| Call flow designer | ✕ | ✓ | ✓ | ✓ |
| Outbound dialing | ✓ | ✓ | ✓ | ✓ |
| Automated outbound campaigns | ✕ | ✕ | ✓ | ✓ |
| SMS over your own SIM gateway — send and receive from the console and the Atheer app | ✕ | ✓ | ✓ | ✓ |
| Social media — publish & schedule (Instagram · Facebook · TikTok) + shared inbox (Instagram · Messenger) | ✕ | ✕ | ✓ | ✓ |
| Wallboard | ✕ | ✓ | ✓ | ✓ |
| WhatsApp Business API integration | ✕ | ✓ | ✓ | ✓ |
| AI auto-reply on WhatsApp | ✕ | ✕ | ✓ | ✓ |
| Unified customer view (calls + WhatsApp + appointments) | ✕ | ✓ | ✓ | ✓ |
| Post-call satisfaction survey over WhatsApp | ✕ | ✓ | ✓ | ✓ |
| Call transcription, summaries & categories — included in Enterprise; available as a paid add-on (credit) for Starter and Business from the control panel | ✕ | ✕ | ✓ | ✓ |
| Integrations + Microsoft 365 | ✕ | ✓ | ✓ | ✓ |
| App store + Atheer Link app (iOS & Android) | ✓ | ✓ | ✓ | ✓ |
| AI phone receptionist (7700) + minute credit — also available via the AI add-on on any plan | ✕ | ✕ | ✓ | ✓ |
| Help desk (Helpdesk) | ✕ | ✕ | ✓ | ✓ |
| Hotel module | ✕ | ✕ | ✓ | ✓ |
| Automatic device provisioning | ✕ | ✕ | ✓ | ✓ |
| Custom report builder | ✕ | ✓ | ✓ | ✓ |
| Advanced system tools | ✕ | ✕ | ✓ | ✓ |
| Group video calls | ✕ | ✕ | ✓ | ✓ |