Unlimited internal extensions across your whole team. Every employee gets their own extension number to make and receive calls from anywhere — at the office, working remotely, or on the go.
✓ Unlimited extension numbers
✓ Transfer calls between team members
✓ Hold calls and transfer them later
✓ Instant setup from the dashboard
Active Extensions
101
Ahmed S.
102
Sara M.
103
Khaled R.
104
Noura A.
105
Faisal J.
106
Reem H.
107
Omar T.
108
Hind B.
8
Active extensions
6
Online now
∞
Max limit
IVR Menu Layout
Press 1 — Sales → Sales queue
65%
Press 2 — Technical support → Support queue
45%
Press 3 — Accounts → Extension 105
30%
Press 0 — Reception → Extension 100
20%
🤖
Ready
Auto Attendant (IVR)
Multi-level voice menus. Greet callers professionally and route them to the right department automatically. Cut manual reception workload and elevate the customer experience from the very first second.
✓ Multi-level menus
✓ Upload custom voice prompts
✓ Routing by time of day and day of week
✓ Fully configurable from the dashboard
🎯
Ready
Service Queues
Manage call center wait queues intelligently. Control how calls are distributed across agents, set caller priorities, and cap the maximum wait time — all with simple settings from the dashboard.
✓ Multiple distribution strategies (Round Robin, least busy)
✓ Custom wait message and on-hold music
✓ Maximum wait limit with an option to exit the queue
✓ Real-time queue statistics
Queue Status — Live
Technical Support Queue
5 waiting · 3 agents
Sales Queue
2 waiting · 4 agents
Customer Service Queue
0 waiting · 2 agents
7
Waiting
9
Active agents
1:42
Avg. wait
Recorded Call Log
🎙️
Khaled Al-Harbi
Inbound call · 09:14
3:42
▶
🎙️
Sara Al-Otaibi
Outbound call · 10:02
1:28
▶
🎙️
Ahmed Al-Qahtani
Inbound call · 10:37
5:13
▶
🎙️
Noura Al-Shehri
Inbound call · 11:05
2:55
▶
🎙️
Ready
Call Recording
Secure recording and archiving of every inbound and outbound call. Access recordings anytime from the dashboard, with search and filtering by date, agent, and number.
✓ Automatic recording of all calls
✓ Searchable, filterable archive
✓ Listen directly from the dashboard
✓ Download recordings as MP3
📊
Ready
Detailed Reports
Detailed reports for every call: duration, handling agent, queue, wait time, and SLA level. Export complete data as CSV to analyze in your favorite tools.
✓ Daily, weekly, and monthly reports
✓ Filter by agent, queue, and time period
✓ SLA metrics per queue
✓ One-click CSV export
Today's Statistics
247
Total calls
221
Answered calls
89.5%
Answer rate
3:28
Avg. duration
Overall SLA92%
Wallboard — Live Now
12
Waiting
8
Active agents
2:05
Avg. wait
3
Abandoned
📺
Ready
Live Wallboard
A monitoring display for the big screen in your call center. It shows in real time: available and busy agents, live calls, queues, and current wait time — everything updates automatically.
✓ Instant, moment-by-moment updates
✓ Designed for large display screens
✓ Queue and agent statistics
✓ Visual alerts when SLA is breached
📱
Ready
SIP Devices & Apps
Easily connect any desk phone or compatible SIP app to your cloud PBX. Employees work from the office or home on the same extension — with zero technical complexity.
✓ Support for most desk IP phones
✓ SIP apps for mobile and desktop
✓ Quick setup with no technical expertise
✓ Work from anywhere in the world
Connected Devices
🖥️
IP desk phone
101 — Ahmed
Connected
📱
Mobile app
102 — Sara
Connected
💻
Desktop app
103 — Khaled
On a call
🖥️
IP desk phone
104 — Noura
Connected
Landline Integration
🌐
PSTN Gateway Active
Landline connected to Atheer
Line 1 — Active
Line 2 — Active
🌐
Ready
PSTN Gateway
Connect landlines and local numbers to your cloud PBX. Callers on a standard phone line reach your team directly through Atheer with crystal-clear, uninterrupted audio.
✓ Connect local telecom lines
✓ SIP Trunk support from local providers
✓ Route inbound calls through the IVR
✓ Fast setup with help from our support team
🏢
Ready
A Private Domain for Your Business
Every company gets its own dedicated subdomain. Your data is fully isolated from other companies at the database level, ensuring the highest standards of privacy and security.
✓ Private link: yourcompany.ibtikar.com.sa
✓ Complete data isolation
✓ An independent dashboard for each company
✓ Created automatically on signup
Full Isolation System
Nakheel Technology Co.
nakheel.atheer-app.com
12 employees
Riyadh Trading Group
riyadh-grp.atheer-app.com
28 employees
Sama Telecom Co.
sama-telecom.atheer-app.com
6 employees
Voicemail Inbox
📬
Unknown caller
10 minutes ago · 0:45
New
📬
Mohammed Al-Ghamdi
28 minutes ago · 1:12
New
📬
Saad Al-Juhani
Today 09:40 · 0:32
Heard
📬
Ready
Voicemail
When an employee doesn't answer, the caller leaves a voice message that appears instantly in the dashboard. No call is ever lost, even during the busiest times.
✓ Voicemail for every extension
✓ Listen directly from the dashboard
✓ Instant notification when a message arrives
✓ Custom greeting for each extension
🔔
Ready
Ring Groups
Flexible ring groups let you make a set of employees ring simultaneously or in sequence. Perfect for distributing calls to specific departments.
✓ Simultaneous ring for all members
✓ Sequential ring in a defined order
✓ Adjustable ring timeout
✓ Add members from the dashboard
Ring Groups
Sales Group
Simultaneous ring
101, 102, 103
Technical Support Group
Sequential ring
104, 105
General Reception
Simultaneous ring
100, 101, 106
Business Hours Schedule
Sunday - Thursday
08:00 — 17:00
✅ Working
Friday
Off
❌ Off
Saturday
Off
❌ Off
⏰ After hours: a recorded message is played
⏰
Ready
Business Hours & Holidays
Set your work schedules and days off precisely. Outside business hours, the PBX automatically routes calls or plays a custom recorded message — even on public holidays.
✓ Custom work schedules for each day
✓ Public holiday support
✓ After-hours voice message
✓ Smart automatic call routing
🔐
Ready
Permission Management
Full, granular control over every employee's permissions across the platform. Three clear levels keep your data secure and ensure each employee works strictly within their role.
✓ Admin level — full permissions
✓ Agent level — call handling only
✓ Read-only level — view reports only
✓ Edit permissions at any time
Permission Levels
🔑
System Administrator
Full access to all settings and reports
🎧
Call Center Agent
Make and receive calls, view own calls
👁️
Supervisor / Read-Only
View reports and statistics without editing
Scan QR to provision the device
Extension 103 — Khaled Rida
✓ Device provisioned successfully
📲
Ready
QR Provisioning
Provision desk phones effortlessly by scanning a QR code. No manual settings changes needed — the employee scans the code and their phone is up and running instantly.
✓ A unique QR code for each employee
✓ Instant provisioning with no manual setup
✓ Works with compatible desk phones
✓ Cut onboarding setup time for new hires
💳
Ready
Billing & Subscription Management
Manage your company subscription and view past invoices directly from the dashboard. Pay through Paymob, licensed by SAMA. Complete cost transparency.
✓ View historical invoices
✓ Secure payment via Paymob
✓ Upgrade your plan from the dashboard
✓ Automatic renewal before your subscription ends
Subscription Status
Your current plan
Business
Expires January 15, 2027
December 2025
SAR 299Paid
November 2025
SAR 299Paid
System Health
PBX server
99.98%
Database
99.95%
Last backup
2 hours ago
100%
Uptime this month
Daily
Backup
🛡️
Ready
Backup & System Monitoring
Automatic, scheduled backups of all settings and recordings. Around-the-clock system health monitoring with guaranteed service continuity, even at peak times.
✓ Automatic daily backups
✓ 24/7 system health monitoring
✓ 99.9% uptime guarantee
✓ Fast recovery when needed
🚀 Advanced Capabilities
More Powerful Capabilities
Advanced capabilities available to our customers that elevate how you communicate with your clients.
🤖
AI Receptionist
A smart AI receptionist that answers callers and handles their common questions automatically in Arabic.
Available
💬
SMS & Text Messaging
Send and receive text messages from the same platform. Multichannel communication in one place.
Available
📲
Atheer Mobile App
A professional mobile app to manage your business calls from anywhere. Available for iOS and Android.
Available
Try Atheer Free Today
Every feature is available from day one. No hardware required, no installation fees, and activation within 24 hours.