Privacy Policy — Atheer App

Last updated: 28 June 2026

Atheer (the "App") is a smart cloud PBX softphone operated by Ibtikar Smart Solutions ("we", "the operator"). It is used by employees of subscribing organizations, via their extensions, to make and receive calls and messages.

1. Data roles (who is responsible)

Your subscribing organization is the controller of the content within its PBX (calls, recordings, chat messages, call detail records). Ibtikar Smart Solutions acts as the operator/processor of that content on your organization's behalf, and as controller of your App account data and diagnostics. Direct rights requests about PBX content to your organization's administrator, and about your App account to us.

2. Data we process

• Account data: name, email, phone/extension number, organization name — to sign you in and provide the service.
• Credentials & session: to keep you securely signed in.
• Push tokens: your device token from Google (FCM) or Apple (APNs) to deliver call and message notifications even when the App is closed.
• In-app chat messages: the content of your chat messages is stored on your organization's PBX so messages can be delivered and shown in history, under your organization's policy.
• Call audio/video & signaling (SIP): transmitted in real time to connect the call and not stored by the App. Call recording happens only if your organization's administrator enables it, and is then stored on the organization's PBX.
• Device & diagnostics: device model, OS version, app version, crash logs — for compatibility and stability.

We do NOT collect: your location, your phone's contacts, or an advertising ID. We do not sell your data, and the App contains no ads.

3. Permissions and why

• Microphone: voice calls.
• Camera: video calls (only when you start one).
• Notifications + full-screen + foreground service (phone call): to ring and show incoming calls even when the App is closed.
• Display over other apps: to show the incoming-call screen.
• Bluetooth & audio routing: route call audio to headsets.
• Network, background sync, wake lock, vibrate: connect to the PBX, sync messages/contacts when you open the App, and alert you to calls.

4. Legal basis & use

We process your data to perform our service agreement with your organization and to provide the telephony service you request; we rely on your consent for specific permissions (e.g. microphone, camera) and on legal compliance where required. We do not use your data for advertising or marketing tracking.

5. Sharing

We do not sell your data or share it for marketing. We share it only with: your subscribing organization (which owns the PBX), service providers necessary to operate the service (Google and Apple push, server hosting), or where required by law.

6. Retention

We keep account data while your account is active. Push tokens are removed on sign-out or device revocation. Chat messages and recordings (if enabled) are retained per your organization's settings. Diagnostic and crash logs are retained for a limited period (up to 90 days), then deleted or anonymized.

7. Security

We encrypt data in transit (TLS, and SRTP for call media) and apply appropriate access controls. No system is 100% secure, but we work continuously to protect your data.

8. Your rights & data deletion

You may access or correct your data, or delete your account and associated data. To request deletion: email support@ibtikar.com.sa (or via your organization's administrator). We delete your App account and diagnostic data within a reasonable period, retaining only what is legally or operationally required. PBX content (recordings, chat, call records) is controlled by your organization and is deleted/retained under its policy. We respond under applicable Saudi Arabian regulations.

9. Children

The App is intended for professional/business use and is not directed to anyone under 16.

10. Changes

We may update this policy and will post the updated version here with a revised "Last updated" date.

11. Contact us

Ibtikar Smart Solutions — support@ibtikar.com.sa · info@ibtikar.com.sa · WhatsApp 966543102345 · atheer.ibtikar.com.sa · Kingdom of Saudi Arabia.